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Frequently Asked Questions

Everything you need to know about ReelRecall's AI-powered video organization. Can't find your answer? Contact our support team.

Common Questions About ReelRecall

Get answers about features, pricing, security, and platform support for our AI video library.

What is ReelRecall?

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ReelRecall is an AI-powered video library that transforms your saved TikToks, Instagram Reels, and YouTube Shorts into a searchable knowledge base. It automatically transcribes, summarizes, and tags your videos, making them instantly findable by spoken content.

How accurate is AI transcription?

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ReelRecall achieves 95%+ transcription accuracy using advanced speech-to-text AI models. The system handles multiple accents, background music, and technical terms. Transcription typically completes within 1-2 minutes per video, making your content immediately searchable with industry-leading precision.

Which platforms are supported?

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ReelRecall supports TikTok videos, Instagram Reels, and YouTube Shorts natively. Simply paste any video link and our AI processes it automatically. We also support other public video platforms. Pro users get priority support for additional platform requests and features.

How much does ReelRecall cost?

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ReelRecall offers a free plan with 10 videos and basic search. The Pro plan is $9/month with unlimited videos, AI summaries, advanced search, and family sharing. Start with our free plan—no credit card required. Upgrade anytime for unlimited access.

How does video search work?

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ReelRecall's AI transcribes every video you save, converting spoken words into searchable text. Type any keyword—like 'chicken recipe' or 'Python tutorial'—and instantly find videos containing those words. Full-text search scans transcripts, summaries, and tags for comprehensive results in under 2 seconds.

Is my data secure?

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Yes. ReelRecall uses bank-level encryption (AES-256) to protect your data. We're GDPR and CCPA compliant with row-level security policies. Your videos and transcripts are private—only you can access them. We never sell your data or use it for advertising purposes.

Can I share my video library?

Yes, with the Pro plan. Family sharing allows up to 5 members to collaborate on a shared video library. Each member can save videos, search transcripts, and create collections. Perfect for families organizing recipes, fitness routines, or educational content together.

What happens if I cancel?

If you cancel the Pro plan, you keep 10 videos on the free plan. Choose which videos to keep—your transcripts and tags remain intact. Reactivate Pro anytime to restore unlimited access. We retain your data for 90 days post-cancellation before permanent deletion.

How fast is transcription?

Transcription is lightning-fast: 30-second videos take ~30 seconds, 1-minute videos take ~1 minute, and 5-minute videos process in 1-2 minutes. Your content becomes searchable almost immediately. Pro users get priority processing during peak hours for even faster results.

Do you have an API?

Yes, Pro plan members get access to the ReelRecall API for custom integrations. Programmatically add videos, retrieve transcripts, search your library, and export data. Perfect for developers building automation workflows or integrating ReelRecall into existing tools and applications.

Still Have Questions?

Our support team is here to help. Get personalized answers to your questions about ReelRecall's features, pricing, or technical details.

Average response time: Under 24 hours